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  • KBank China Head Office

    Address:Unit 1301, 1308, 1309, 1310 of 13th floor, 14th, 15th, 16th, 17th & 18th floors, East District (Building T2), Plot 07-01, CRLand Sungang Center, Bao'an Road North, Luohu District, Shenzhen.

    Tel:0755 8229 1298

    Business Hours:9:00-17:30 Monday to Friday (Except Public Holiday)

    Cash service is not available

  • Beijing Branch

    Address:Unit 1-3, Room 1601, 16/F, Unit 1, Block 1, No. 1 East Third Ring Middle Road, Chaoyang District, Beijing

    Tel:010 5791 1890

    Business Hours:9:00-17:30 Monday to Friday (Except Public Holiday)

    Cash service is not available

  • Shenzhen Branch

    Address:Unit 1302 to 1307 of 13th floor, East District (Building T2), Plot 07-01, CRLand Sungang Center, Bao'an Road North, Luohu District, Shenzhen.

    Tel:0755 8229 1298

    Business Hours:9:00-17:30 Monday to Friday (Except Public Holiday)

    Cash service is not available

  • Longgang Sub-Branch

    Address:Unit03,05&06 Mid-level Zhengzhong Time Square, 99 Longcheng Boulevard, Longgang District, Shenzhen

    Tel:0755 3299 5070

    Business Hours:9:00-17:30 Monday to Friday (Except Public Holiday)

    Cash service is not available

  • Shanghai Branch

    Address:Unit02, 14/F, Block 2, Jin Mao Tower, N0.88 Century Boulevard, Pudong New District, Shanghai

    Tel:021 8011 1518

    Business Hours:9:00-17:30 Monday to Friday (Except Public Holiday)

    Cash service is not available

  • Chengdu Branch

    Address:Unit 1801,1802, 1803, 18/F, Bai Yang Building, 18 DongYu Jie, Chengdu

    Tel:028 6520 9698

    Business Hours:9:00-17:30 Monday to Friday (Except Public Holiday)

    Cash service is not available

Customer Care Channels

We value our relationship with you and would love to hear about your experience with us. Here’s how to contact us to feedback your opinion or to raise your concern.

  • Complaint hotline: 0755-88285839 Service Hours:9:00-17:30 Monday to Sunday

  • Email to: CLIENTCARE@KASIKORNBANK.COM.CN

  • Letter post to:

    Address:17th floors, East District (Building T2), Plot 07-01, CRLand Sungang Center, Bao'an Road North, Luohu District, Shenzhen.

    Addressee: Client Care Center of Kasikorn Bank (China) Co., Ltd.

    * Please mark "Complaint" on the envelope if it’s a complaint letter.

  • Approach to Branch counter and to fill in the Complaint Registration Book. You can search Branch Address via https://www.kasikornbank.com.cn/.

 

Complaint Handling Flow Chat

Warm Reminder:

  1. You can find our Branch/Sub-branch address on Bank’s official website: www.kasikornbank.com.cn or visit our bank’s Official WeChat Account.

  2. We'll contact customer to confirm the case within 2 working days after received complaint.

  3. To investigate, record and ask for your feedback. We will respond within 15 calendar days after we received your complaint. If the reported case is complex to resolve within the 15 days period, we will contact you for a new resolution period and will keep following up. For a complex and serious complaint handling, it will take at most 30 calendar days. If the case very complex, we will seek for the bank’s senior manager’s approval to extend the handling time-limit that will take at most 60 calendar days.

  4. Please be kindly reminded that you are entitled to protect your consumer right by means of appeal, mediation, arbitration, or litigation, etc. Do not hesitate to seek for the relevant assistance, or the local mediation center.

 

For the complaints received, the Bank will conduct a faire and equitable investigation and will reply in a timely manner, and we welcome customers to check-in and follow up the status periodically.