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  • KBank China Head Office

    Address:Unit 01, 59/F and Unit 01, 61/F, Tower A, Kingkey 100 Building, 5016 Shennan East Road,Luohu District, Shenzhen

    Tel:0755 8229 1298

  • Shenzhen Branch

    Address:Unit 02, 59/F, Tower A, Kingkey 100 Building, 5016 Shennan East Road, Luohu District, Shenzhen

    Tel:0755 8229 1298

  • Longgang Sub-Branch

    Address:Unit03,05&06 Mid-level Zhengzhong Time Square, 99 Longcheng Boulevard, Longgang District, Shenzhen

    Tel:0755 3299 5070

  • Shanghai Branch

    Address:Unit02, 14/F, Block 2, Jin Mao Tower, N0.88 Century Boulevard, Pudong New District, Shanghai

    Tel:021 8011 1515

  • Chengdu Branch

    Address:Unit 1801,1802, 1803, 18/F, Bai Yang Building, 18 DongYu Jie, Chengdu

    Tel:028 6520 9698

Customer Care Channels

We value our relationship with you and would love to hear about your experience with us. Here’s how to contact us to feedback your opinion or to raise your concern.

  • Complaint hotline: 0755-88285839


  • Letter post to:

    Address: 59th Floor, Tower A, Kingkey 100 Building, 5016 Shennan East Road, Luohu District, Shenzhen Post Code 518001

    Addressee: Client Care Center of Kasikorn Bank (China) Co., Ltd.

    * Please mark "Complaint" on the envelope if it’s a complaint letter.

  • Approach to Branch counter and to fill in the Complaint Registration Book. You can search Branch Address via


Customer Complaint handling process:

  1. We'll contact you within 2 working days after receiving your complaint to confirm the case.

  2. To investigate, keep records and ask for your feedback. We will respond within 15 calendar days from the day we received your complaint.

  3. If the reported case is complex to resolve within the service level agreement above, we will contact you for a new resolution time-limit and will keep on following up.

  4. For a complex and serious complaint handling, it will take up to 30 calendar days. If the case is of a more complex nature, we will seek for the Bank Senior Manager’s approval to extend the handling time-limit that will take up to, but no more than 60 calendar days.


For the complaints received, the Bank will conduct a careful investigation and will reply in a timely manner, and we welcome customers to check-in and follow up the status periodically.

Please be kindly reminded that you are entitled to protect your consumer right by means of appeal, mediation, arbitration, or litigation, etc. Do not hesitate to seek for the relevant assistance, or the local mediation center.