We value our relationship with you and would love to hear about your experience with us. Here’s how to contact us to feedback your opinion or to raise your concern.

• Complaint hotline: 0755-88285839 Service Hours：9:00-17:30 Monday to Sunday

• Email to: CLIENTCARE@KASIKORNBANK.COM.CN

• Letter post to:

  Address:17th floors, East District (Building T2), Plot 07-01, CRLand Sungang Center, Bao'an Road North, Luohu District, Shenzhen.

  Addressee: Client Care Center of Kasikorn Bank (China) Co., Ltd.

  * Please mark "Complaint" on the envelope if it’s a complaint letter.

• Approach to Branch counter and to fill in the Complaint Registration Book. You can search Branch Address via https://www.kasikornbank.com.cn/.

Warm Reminder：

1. You can find our Branch/Sub-branch address on Bank’s official website: www.kasikornbank.com.cn or visit our bank’s Official WeChat Account.

2. We'll contact customer to confirm the case within 2 working days after received complaint.

3. To investigate, record and ask for your feedback. We will respond within 15 calendar days after we received your complaint. If the reported case is complex to resolve within the 15 days period, we will contact you for a new resolution period and will keep following up. For a complex and serious complaint handling, it will take at most 30 calendar days. If the case very complex, we will seek for the bank’s senior manager’s approval to extend the handling time-limit that will take at most 60 calendar days.

4. Please be kindly reminded that you are entitled to protect your consumer right by means of appeal, mediation, arbitration, or litigation, etc. Do not hesitate to seek for the relevant assistance, or the local mediation center.

For the complaints received, the Bank will conduct a faire and equitable investigation and will reply in a timely manner, and we welcome customers to check-in and follow up the status periodically.